FAQ
When will my order ship?
Orders placed on www.belladahlstore.us are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has shipped and tracking information will be included.
How long does shipping take?
Domestic U.S. orders typically arrive within 5–7 business days after shipment. Delivery timelines may vary depending on the carrier and your location.
Can I cancel or change my order?
Orders begin processing promptly after they are placed. Changes or cancellations cannot be guaranteed, so please contact us as soon as possible for assistance.
How do I track my order?
Once your order ships, you will receive an email with your tracking number. Please allow up to 24 hours for tracking to update in the carrier’s system after shipment.
What is your return policy?
We accept eligible returns within 21 days from the date your order is marked as delivered. Returns must be unworn, unwashed, unused, and have all original tags attached.
Which items are not returnable?
The following items are not eligible for return or exchange:
- Items marked as Final Sale
- Items discounted 40% or more
- Gift cards
- Items showing wear, stains, odors, or damage
- Items returned outside the 21-day window
Do you offer exchanges?
Yes. Exchanges for eligible items are offered based on product availability. Please contact us prior to returning your item so we can guide you through the process.
How long will it take to process my refund?
Once your return is received and approved, refunds will be issued to your original payment method within 5–7 business days.
What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos so we can assist you promptly.
How can I contact customer support?
If you have further questions or need help with your order, please email us at support@belladahlstore.us.